Frequently Asked Questions
Find answers to common questions about our products and services
Products
QIs the silver genuine 925 sterling silver?
Yes, all our jewelry is made from genuine 925 sterling silver, which means it contains 92.5% pure silver. Every piece comes with BIS hallmark certification for authenticity.
QWhat is the difference between 925 silver and pure silver?
Pure silver (999) is too soft for jewelry making. 925 sterling silver contains 92.5% silver and 7.5% other metals (usually copper) for durability, making it perfect for everyday wear while maintaining the beautiful silver appearance.
QWill the silver tarnish over time?
Sterling silver may develop a natural patina over time due to oxidation. This is normal and can be easily cleaned with a silver polishing cloth. Proper storage and care can minimize tarnishing.
QHow do I care for my silver jewelry?
Store in a cool, dry place. Use a soft cloth for cleaning. Avoid exposure to perfumes, lotions, and chlorine. Remove jewelry before swimming or bathing. Polish occasionally with a silver cleaning cloth.
Sizing
QHow do I find my ring size?
Visit our Size Guide page for detailed instructions. You can measure an existing ring that fits well, or use a string/paper strip method. We also provide a printable ring sizer for accurate measurements.
QWhat if I order the wrong size?
We offer free exchanges for size issues within 7 days of delivery. The item must be unused and in original packaging. Contact our support team to initiate an exchange.
QAre toe rings adjustable?
Yes, most of our toe rings are designed to be adjustable for a comfortable fit. They can be gently opened or closed to fit your toe perfectly.
Orders & Shipping
QHow long does shipping take?
We offer free shipping across India. Delivery timelines: Metro cities: 3-5 business days, Other cities: 5-7 business days, Remote areas: 7-10 business days.
QDo you ship internationally?
Currently, we only ship within India. We plan to expand international shipping soon. Please subscribe to our newsletter for updates.
QHow can I track my order?
Once your order is shipped, you'll receive an SMS and email with tracking details. You can track your package using the provided tracking link or through our website.
QIs Cash on Delivery available?
Yes, COD is available for select locations. During checkout, if COD is available for your pincode, it will appear as a payment option.
Returns & Refunds
QWhat is your return policy?
We offer a 7-day return policy from the date of delivery. Items must be unused, in original packaging, and with all tags attached. See our Refund Policy page for complete details.
QHow do I return an item?
Contact us via email or WhatsApp with your order number and reason for return. Our team will guide you through the process and arrange for pickup or provide return instructions.
QHow long does it take to receive a refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days to your original payment method.
QCan I exchange instead of return?
Yes! We offer free exchanges for size issues or different styles (subject to availability). Contact our support team to arrange an exchange.
Payment & Security
QWhat payment methods do you accept?
We accept UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (select locations). All online payments are processed through Razorpay.
QIs my payment information secure?
Absolutely. All payment transactions are processed through Razorpay, which is PCI-DSS compliant. We never store your complete card details on our servers.
QWill I be charged extra for online payment?
No, we do not charge any extra fees for online payments. The price you see is what you pay.
Still Have Questions?
Can't find what you're looking for? Our team is here to help!