Refund & Return Policy

Last updated: January 2025

At Silvesto, your satisfaction is our priority. We offer a hassle-free return and refund policy to ensure you have a pleasant shopping experience. Please read this policy carefully before making a purchase.

1. Return Policy Overview

  • 7-Day Return Window from date of delivery
  • Free Returns - We cover return shipping
  • Full Refund on qualifying returns
  • Exchange Option for size issues

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received
  • Be in original packaging with all tags attached
  • Include the invoice or proof of purchase
  • Be returned within 7 days of delivery

3. Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, used, or altered
  • Customized or personalized jewelry
  • Items purchased during final sale or clearance
  • Items damaged due to misuse or improper care
  • Items returned without original packaging or tags

4. How to Initiate a Return

1

Contact Us

Email us at support@silvesto.in or WhatsApp at +91 99999 99999 with your order number and reason for return.

2

Get Approval

Our team will review your request and send you return instructions within 24-48 hours.

3

Ship the Item

Pack the item securely in original packaging and ship it using the provided return label or our pickup service.

4

Receive Refund

Once we receive and inspect the item, your refund will be processed within 5-7 business days.

5. Refund Process

Refunds will be processed to the original payment method:

  • UPI/Net Banking: 3-5 business days
  • Credit/Debit Card: 5-7 business days
  • Cash on Delivery: Bank transfer within 7-10 business days

You will receive an email confirmation once your refund has been processed.

6. Exchanges

We offer exchanges for size-related issues. To exchange an item:

  • Contact us within 7 days of delivery
  • Item must be unused and in original condition
  • Subject to availability of desired size
  • Exchange shipping is free of charge

If the desired size is unavailable, we will process a full refund.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We will arrange for immediate replacement or full refund
  • No return shipping required for defective items

8. Order Cancellation

You can cancel your order before it has been shipped:

  • Contact us immediately after placing the order
  • Cancellation requests after shipping will be treated as returns
  • Full refund for successfully cancelled orders

9. Contact Us

For any questions about returns or refunds, please contact us:

  • Email: support@silvesto.in
  • Phone: +91 99999 99999
  • WhatsApp: +91 99999 99999
  • Hours: Monday - Saturday, 10 AM - 6 PM IST
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