Privacy Policy

Last updated: January 2025

At Silvesto.in, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through our payment partners)

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and browser type
Device information
Pages visited and time spent
Referring website
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your inquiries and provide customer support
Send promotional emails (with your consent)
Improve our website and services
Prevent fraud and secure our platform
Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Payment processors, shipping partners, and analytics providers who assist in our operations
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with any merger, sale of company assets, or acquisition

4. Payment Security

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete credit card information on our servers. Payment data is encrypted using industry-standard SSL/TLS technology.

5. Cookies

We use cookies to enhance your browsing experience. Cookies help us:

Remember your preferences and cart items
Analyze website traffic and usage patterns
Provide personalized content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

Order records are typically retained for 7 years for tax and legal compliance purposes.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Withdraw consent for data processing

To exercise these rights, please contact us at support@silvesto.in.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for data transmission
Secure servers and databases
Regular security assessments
Limited access to personal information

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@silvesto.in
Phone: +91 75072 96501
Address: Shinde Wasti, Majri Road, Keshavnagar, Mundhwa, Pune - 411036, Maharashtra, India